Dish Network Digital PVR Guia do Utilizador descarregar pdf (Página 2)

Page 13-2

User Guide

TROUBLESHOOTING TABLES

Use these tables if you have problems using the system. Look in this section for a

description of the problem before calling the Customer Service Center. Many problems

arise from basic misunderstandings of how the system works, especially when you are

just becoming familiar with it. These tables cover many problems, usually with a simple

solution for each one. To solve a particular problem, do the following:

1. Review the section in this Guide that relates to the problem.

2. If you cannot find a solution, then find the section in the following tables that relates

to the problem.

• Read the What’s Happening column until you find the problem.

• Read the information in the Possible Reason column.

• Try each of the suggested solutions in the What to Do column.

3. Sometimes resetting the receiver can fix a minor problem. See Resetting Your

Receiver on 13-2.

4. Make sure your TV is tuned to the correct channel or input. Use RECOVER as

described on 10-15.

5. Make sure your remote control has fresh batteries. If you see the Remote Battery Low

warning on your TV screen, it’s time to change the batteries. Follow the instructions

on page 2-7.

6. Make sure your receiver is connected to an active telephone line. See the instructions

on page 12-10.

7. Check for anything that might be blocking the satellite signal (for example, tree

branches, snow, etc.).

8. For more information, call the Customer Service Center at 1-888-SKY-DISH, or see

www.bell.ca.

Note: Before calling the Customer Service Center, have ready the date of purchase

and either your customer account number, the receiver conditional access number, or

the receiver model number. Display the System Information screen to find these

numbers (See Ordering your Programming). Also, write down any error messages that

the receiver displays on the television screen.

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